Privacy Policy

Leonardo Motel ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or book a room with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.

1. Information We Collect

We collect information you voluntarily provide when you book a room or cancel a reservation, including:

• Full name
• Email address
• Phone number
• Check-in and check-out dates, number of guests, and any special requests or notes
• Payment card information (processed directly by Stripe — we do not store full card numbers)

We also automatically collect certain technical information when you visit our website, such as your IP address, browser type, pages visited, and time spent on pages, through cookies and analytics tools (see Section 5).

2. How We Use Your Information

We use the information we collect to:

• Create, confirm, modify, and manage your room reservation
• Process payments and issue refunds when applicable
• Communicate with you about your stay, including confirmations and cancellations
• Improve our website and guest experience
• Comply with legal obligations
• Prevent fraud and protect the security of our booking system

3. Payment Processing

All payments are processed securely through Stripe. Leonardo Motel does not store your full credit or debit card number on our servers. Stripe's use of your information is governed by Stripe's own privacy policy.

4. Cookies and Analytics

We use cookies and similar tracking technologies to analyze website traffic and improve your experience. Specifically, we use:

• Google Analytics (GA4) — to measure page views, sessions, and user interactions. Google may use this data in accordance with its own privacy policy.
• RudderStack — for customer journey analytics to understand how visitors navigate our site.

You can opt out of analytics tracking by declining cookies when prompted on your first visit. You may also use browser settings or tools such as the Google Analytics opt-out browser add-on to prevent data collection.

5. How We Share Your Information

We do not sell your personal information. We may share your information with trusted third-party service providers who help us operate our business, including:

• Stripe — for secure payment processing and refunds.
• Supabase — for secure database storage of reservation records.
• Google — for website analytics.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We may also disclose your information where required by law or to protect our legal rights.

6. Data Retention

We retain your reservation information for as long as necessary to fulfill the purposes described in this policy, including for accounting, tax, and dispute-resolution purposes, unless a longer retention period is required by law.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal information, subject to our legal recordkeeping obligations
• Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at LeonardoMotel@yahoo.com.

8. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at LeonardoMotel@yahoo.com.

9. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Governing Law

This Privacy Policy is governed by the laws of the State of New Jersey, without regard to its conflict of law provisions. We comply with applicable New Jersey consumer protection regulations.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: